Sony India — Sony KDL 46 EX 720 - Issue

Address:

Bangalore, Karnataka

I was living in Singapore in 2012. When I was in Singapore I bought a Sony LED 46" 3D TV (KDL 46 EX 720) from Harvey Normal Electronics shop during April 2012. I am enclosing herewith the invoice for the same. I subsequently returned to India along with the TV. The Sony LED 46" 3D TV started giving problems with in one year o[censored]se. I had reached out to the Sony Authorized service center Abhivrudhi Tech in Bangalore and I was informed that the issue was with the display panel. I was informed that since the TV was not covered under warranty I had to pay approximately Rs. 41000 to replace the panel. I paid Rs. 20, 000 as advance to replace the display panel, I am enclosing herewith the receipt for same. I waited for more than 3 weeks for display panel. Last Friday I was informed that the display panel is not available and Sony India has informed that as an alternate arrangement and I can avail 25% discount on purchase of any new TV and I need to return the defective TV. I am a loyal Sony customer and using Sony products all these days and this is first time I am facing issue. I am more concerned that the replacement spare part is not available with in 1.5 years of purchase. More over offering 25% discount is also very less as all dealers are offering more than 15% rebate in terms of gifts and other means on the MRP. I am really put to inconvenience by purchasing a TV from Sony. In view of above, kindly look in to above and suggest what best you can do for a loyal customer for no fault of mine. Await to hear from you.