Sony India — SONY KDL46W700A smart television - Issue with Display Panel

Address:	Thane, Maharashtra, 401107
Website:	www.sony.co.in/section/support

Hello,

This is reference to - SONY KDL46W700A smart television that I purchased on 12th May 2014 from Rahul electronic PVT LTD (Goregaon West), details of the same are as mentioned below:

Chasis no. 4309837
Invoice no. CIN/518
Voucher no. SLS1503274
Order no. ORD1502691
Amt paid: 80, 0000.00 (Approx) INR

I am very unhappy with the current situation that I am facing, its been 3-4 days since my Television is not working, on checking with the service team we have been notified that the panel is out and we need to replace it with a new one worth 30, 000.00 INR. i fully understand that the warranty was only for a year & its been more than 2yrs now, but does that mean that if such huge misshapes occur the Sony group does not take any ownership, looking at it this way sonny would manage to earn 1, 10, 000.00 on such cases in a short span of just two years.

The reputation of Sony is so huge that common salaried people like us, use up even their saving & opt for such expensive television thinking that this is a one time investment & to my surprise the television has stopped working in just a year over the warranty period.

I am very disappointed with the product & the service equally is bad as the people are not willing to provide any kind of support. I need a replacement of the dead part with a new one as early as possible and at a considerate rate and i am absolutely not willing to pay 30, 000.00 INR as it does not make sense to pay such a big amount in such a short span of time that too after buying a product from a reputed company like SONY, I could have easily opted for a Micromax or any other competitor prevailing in the market with same features & at a very low cost, just because people have faith in you & your products, you have no rights to play with their emotions.

I expect a very positive response and quick resolution to my problem.