Sony India — Sony Laptop Model No. SVS13A15GNBN, Serial Number[protected] with Job No. J5063354 dated 13.03.2015

Address:

Gurgaon, Haryana

I would like to bring to your kind notice that Sony Laptop Model No. SVS13A15GNBN, Serial Number[protected] with Job No. J5063354 dated 13.03.2015 deposited at Sony Authorized Service Centre at Gurgaon with a complaint of Battery Not Charging issue. It has been told to us that System Board need to be replaced. Till today we have no clear commitment when we will get back our laptop after repair.It has been noticed that Sony do not keep spare parts available with them and take too much time to repair / replace any defect in laptops. It becomes difficult for user to work without laptop in the event of such delays since these are used in business environment and that to by top management personnel.Sony must improve their spare parts inventory and cut down service time to avoid such types of harassments even after buying laptop from such renowned company. We appreciate urgent action on our case. Regards Amarjeet Singh (amarjeet.[protected]@kazstroyindia.com) [protected]