Sony India — sony laptop service complaint

Address:

Gurgaon, Haryana

Hi, This is regarding my sony vaio svf14a15 laptop which was under onsite warranty. Right aero keycap of my laptop was removed so I called to customer care on 10 July 2014 and they redirect me to service center. On same day I visited to service center and they said please come to our office after 6-7 days right now part is not available we will change the key cap once it will be available.So I visited on 18th july again and they said right now your laptop is out of warranty and we will do replacement of part on chargeable basis so I said what will be the charges they said Rs13500 I have few points- 1- When my laptop was under onsite warranty why customer care people redirect me to service center. 2- First Day when I visited to service center they said key cap is not available and on 18 they said whole keyboard needs to be changed. 3- Why they misguided me . SN. of my laptop is [protected]