[Resolved]  Sony India — Sony / Laptop VAIO - UNABLE TO GET REPLACEMENT OF MY NEW LAPTOP

Address:

New Delhi, Delhi

On April 19, 2014 I bought a Sony Viao laptop, model SVF-14N16/Silver, Sr. no.[protected] at Store(YASHPAL ELECTRONICS PVT. LTD) in New Delhi, India, of Rs 60, 500-/ which was delivered to me on 22nd April, 2014. This product was defective as its touch was not working properly, it hangs and battery heats up, I returned back it to dealer to get it replaced, He denied to replace and gave me same faulty laptop after repairing at sony service center, Again the same problem arise after 2-3 days, I went to sony center got it repaired multiple times, the problem is temporarily fixed but again problem arises after 2-3 days, Again I have to take leave from my office, take the backup of my system and bring it to your sony centre due to which my office work is being adversely affected.I am sick of repeated failure of my laptop. After a debate with the dealer as well as sony customer care, I have drafted several emails on dated 11/08/2014 to sonyindia.[protected]@ap.sony.com to get my lap top replaced or return my money, but now they are not ready to give the replacement of my laptop. Require your help in refunding my money for my newly purchased laptop. Laptop is purchased from the dealer with following details: Dealer Name :- YASHPAL ELECTRONICS PVT. LTD Address :10, Dav School Building, Near Indian Oil Building, Near Green Park Metro Station, Yusuf Sarai-Green Park, Delhi - 110016 Contact Number: +[protected] Model NO DESCRIPTION: SVF-14N16/Silver SERIAL NO. : [protected] QTY : 1 PRICE: Rs 60, 500 AFTER THE ABOVE WHOLE STORY, CAN I CONCLUDE THE FOLLOWING………. HAVE I DONE THE MISTAKE BY PURCHASING THE LAPTOP FROM SONY? HOW IRRESPONSIBLE YOUR DEALERS ARE? HOW BADLY YOUR SERVICE CENTRES HANDLING YOUR CUSTOMERS? It’s my request to you RETURN MY MONEY BACK TO ME WITH THE INTEREST. I have already wasted lot of time and also the opportunity to improve software my skill sets. So please do not waste my more time. Your immediate response is expected. Regards Chandani Jaiswal Contact Number: [protected]