Sony India — Sony LCD not working and defective part is also not available

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi Team, I bought a SONY LCD model no-KLV-32NX500 few years ago. Suddenly, the LCD stopped working. When checked it with Authorised sony service center, they said motherboard is not working of the LCD and it would charge 7500 for this part. We were okay with paying 7500 for the part as the LCD was out of warranty. However, then they said the part is not available with SONY. Now, the LCD is waste for us. The money is a total waste for us. I just want that SONY should replace the LCD with a new one, if they don't have the part available with them. This kind of scenario is total an example of not treating customer fairly. I am very unsatisfied with the response of Sony India. Sony as a brand is the one of the top brands we have cross the world and when you face such kind of issue, then it is very disappointing indeed. I have attached the repair receipt of the LCD. Hoping for a positive response, else, I have to go to Consumer court India. Regards, Rakesh Gilhotra