Sony India — Sony LED KDL 42W700B Display Issue

Address:

Bangalore, Karnataka

What is the escalation procedure of Sony service centre? I regret to say I have had the worst experience with Sony India. So much so that I don't think I will ever be willing to be associated with any other product of Sony in my life again. I got a Sony LED KDL 42W700B in the month of June last year. Suddenly my LED display stop coming on 14th May midnight but sound is coming. So I had raised a priority request i.e. Request ID: 25452448 on 15th May 2015 around 10:00 AM for my SONY LED 42W700B as display not coming but after multiple follow-up via call and mails assigned Service Center (Vigneshwar Service) engineer visited my flat on 18th May around 2:00 PM. He just taken the details, such as serial number, model, issues and went say “He will forward the status to Sony Head office, for approval and we have wait infinity days” and till today I have not heard any update neither from Sony nor from Service Center. This is such a pathetic response from any Product Manufacture/ Service Provider. Did I pay 68K to Sony to take these headaches in my life???? Did I made any mistake choosing world renowned Company i.e. SONY for such pathetic services/support???? Why there is no Update from Service Provider or Company????? Hope, I will get appropriate response soon. Thanks Vikas Sharma