[Resolved]  Sony India — Sony mobile handset model no. D2105 - Sl No.[protected] not working - Call Id W[protected] dt 19/09/2014

Address:

Lucknow, Uttar Pradesh

The captioned handset is not working, have already logged a call for the same with M/s Aditya Infosolutions, authorised Sony service center, B-11, Tilak Marg, Dali Bagh, Near Ganna Sansthan, Up -Lucknow - 226001. Ticket Id is [protected] dt 19/11/2014, Job No. is W[protected] dt 19/11/2014. It was informed that the handset would be repaired within 4-5 working days but yesterday on enquiring about the same it was informed that concerned part is not available, neither at Lucknow not at New Delhi, it will be imported from Sweden. Further standby set was also not provided which is causing inconvenience. It was informed that standby set was also not available. Consumer goes for Sony products for its brand value & service quality but with this kind of service quality at authorised service center, it comples to give a second thought for purchasing any Sony product, going forward. Am highly dissatisfied with the services rendered. It is requested to provide the earliest resolution of the same. Richa Singh [protected]