Sony India — Sony not repairing mobile - pathetic Service

Address:

Gurgaon, Haryana

Dear Sir/ Mam, This is to inform you that I have a Sony mobile and this was purchase on 27-May-2015. I was facing network issue in mobile hence I had visit sony care in Alwar on 12-May-2014 and given mobile for repairing the same but I had not keeping mobile bill hence warranty was avoided in center and said that this will be repaired on chargeable basis. I had taken back my mobile and said that this is under warranty and I will carry original bill than submit the mobile again for repairing. Again I had visited the sony center Gurgaon at Advance electronic on 20th May-15 and given original bill and they given back service job sheet and considered under warranty. Today I had call to Advance electronic for asking that what is the repair status of mobile and come to know that they are making the mobile on chargeable basis as mobile was already opened. I had confirmed that mobile was not opened anywhere except sony service center and repair it under warranty but they were not agree. If sony is not responsible for repairing the mobile than how you are mentioning one year warranty everywhere??? This is totally not accepted. Kindly repair the mobile and confirm back on most priority. Service call report received from sony service center attached herewith. Thanks and Regards Yakat Husain Mo#[protected]