[Resolved]  Sony India — Sony Service center-F1 Info Solutions &^ Services Pvt. Ltd.E2-223, Sastri Nagar, New Delhi-110052

I have submitted my Sony-Vaio laptop to Authorized Sony Service center-F1 INFO SOLUTIONS AND SERVICES PVT. LTD, SHASTRI NAGAR, New Delhi for the problems (hang, heating up, battery replacement, window update). This model I have purchased from Canada. Even they know all the things, They receive this for diagnosis. The senior receptionist (girl) is very rude, doesn’t know how to speak with customer. They didn’t do anything because it’s a foreign purchased model and returned after taking the diagnosis charges. I have received my laptop and came back. When I checked in my room I found the backside is broken. I again went to the service centre and explained the things. The receptionist sudden argued with me knowing nothing. The unprofessional engineer and the other person from the unit blamed me that this system was submitted in the broken state. I asked check your job-card what has mentioned about the condition, in reply they explained that everything should not be written. Finally, they did not do anything and left me with my broken laptop. So. It’s a appeal t o all the customer that please don’t go to this service centre rather correct your product in front of you. I am filing a complaint to the sony to remove the authorisation for this company.