Sony India — Sony Service Centre in Trivandrum not accepting a product for repair

Address:Thiruvananthapuram, Kerala

I have bought a PS4 from the Middle East some 10 months back. At the present time it has a complaint of power supply. I took the product to Sony service center here at Trivandrum M/s Madonna Electronics who refused to accept the product stating that it is unrepairable and not acceptable to them and it may be given to some local guys for repair. Why is that and then why do we have a Sony authorized rapair Center. Please let me have an answer or address this to the local service center as to why they refused to accept this product
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