Sony India — Sony Service is unbearable

Address:

Chennai, Tamil Nadu

Hi Team, My name is Ramesh Pulla residing in Chennai. It is so unfortunate thing in my life that i purchased a Sony Experia mobile. I purchased this mobile on 22nd Nov'14 and i noticed that the charger cap got loose for which i was asked to take data backup and handover the mobile for the cap replacement. Later, by accident my mobile is dropped from a height of 2 feet and to my surprise entire display got shattered which is quite surprising as none of my previous mobiles had this issue though i dropped from more height. This is my first surprise. I took the mobile to service centre located in Doshi Garden, Vadapalani, Chennai and service centre guys don't know how to speak english which is very pathetic for a customer from different state. SONY being a huge brand (i hope), does have employees who speaks atleast minimum english (My surprise no. 2). She tried to convey all policies and informed me that display and touch should be replaced and this will cost me Rs 10000/-. As it is my mistake I informed them that is fine as i dont have a choice and gave it for repair. When i asked for turn around time, lady from service centre told me that it will take 7-10 days as this should be sent to company. I thought that it is a reasonable time and gave my mobile for fixing the damage. JOB CODE NO. W[protected] I have given my mobile for repair on 28th Jan'15 and today is 28th Feb'15 (Surprise no. 3). Whenever i call them they inform me that it is under high escalation and they also commit a callback to update me status within next two days which i never received so far. Guys i felt very excited when i purchased this mobile but never knew that service is going to be so pathetic. Having spent 43K on a device and giving it for repair within two months and following up with company guys cannot be considered as a good gesture for your company. I am sure i will not buy a sony product again and also i will never recommend any of my friends/relatives to buy sony product based on my experience for the past one month. I understood one thing here that i have spent so much to give my happiness away. I am using a basic mobile for past one month thinking that my Sony mobile will be fixed but luck is not on my side and delighting a customer is not on your side either. I dont mind giving back this mobile back to Sony and claim a refund. Please help me with my request. THANKS SONY FOR EVERYTHING. I want my money back so that i will go with some other brand who cares their customers. Expecting to hear from some one at the earliest . Your's never returning Customer, Ramesh Pulla