| Address: | Palakkad, Kerala, 678731 |
Dear sirs,
As asked for on phone i handed over my phone referred to above to your authorized service centre at palakkad-mannarkad, a-tech services, palakkad-mannarkad, on the 20th sept., and was promised i would be contacted the next day. There was no response and to my query, i was informed i would be contacted the next day; there was no response again and when i rang up, i was informed the technician was busy and i would be contacted the next day, which did not happen and when i telephoned, i was informed on the 24th there was no problem with the tv and as i insisted a technician installs it, i was informed the technician would have a final look again and it would be delivered on the 26th. And on the day, when i rang up i was told, to my surprise there was some problem - ic i suppose, and it would cost me rs.850/- to which i readily agreed and was assured it would be delivered on the 27th. On the day, ie., yesterday, i called up and was informed it was on the way and would. Reach me soon.in fact, to facilitate early delivery i had suggested my driver would help, i was told there was an autorikshaw specifically meant for it. As there was no sign of it, i contacted the office and was assured it would certainly be delivered. It never happened and there has been no response either to my email or and!! My house is just a couple of minutes drive from the service centre!
I hasten to add here i have been used to sony for well over two decades and this is my first bitter experience. I am a senior. Citizen, 70+, and so is my wife. I gather quite a few have had similar experiences but have chosen to be silent.
I observe there is absolutely no coordination in the office and there is no accountant with the result phones are not properly attended and problems have to be recounted each time. That there has been no reply so far speaks volumes for their irresponsibility. It certainly is not an attribute to a reputed mnc such as sony and i have ever y reason to conclude excellent service has been the hallmark of most other mncs that have been thriving.
Even we, addicted to sony from the beginning do plan to go in for a change, what with the poor device being offered by your firm!
Thank you,
Krishnan a[protected] Was this information helpful? | 
