Sony India — Sony Vio Laptop not repaired during warranty period.

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New Delhi, Delhi

from: sumit mehra to: sonyindia.[protected]@ap.sony.com date: Thu, Jul 23, 2015 at 2:56 PM subject: Service complaint against Sony India - Laptop not working properly from day one of purchase. Dear Sony Team, I had purchased Sony Vaio laptop on 12/06/2014 from Rajwala Enterprises K-15, Lajpat Nagar-II, New Delhi - 110024. Details of Laptop: Model SVE15133CNW IN5. Serial # 0001349. Invoice # 21775. Since the time i have purchased the above laptop it has been working very slow ( it keeps buffering all the time ) and i have to wait for a considerable time for the system to get going and finally i end up wasting half an hour for a 5 mins job which i do it on another system. I experienced this issue in the first month itself and took it to the Sony authorized center on 11/07/2014 and they formatted my hard disk and gave it back stating that your system is okay now . After couple of months i again started facing same issue and again took my laptop to your Sony service center on 10/06/2015 ( still under warranty period ) and they again formatted my system and gave it back. For few days it worked and again it started buffering all the time for each and every activity so i had to take it back to the service center again on 16/07/2015 (pls note this time it was out of warranty) to get it checked . I did not hear from the service team for 5 days and when i contacted them to get the status of my laptop they informed me that the HARD DISK needs to be replaced and it will cost me Rs 6000/-. I would like to know why have they realized it now ( post warranty period is over ) that the hard disk is giving problem and needs replacement. They were waiting for the warranty to get over so that they can traumatize the customer and extract money from us. Sequence of visit to Sony service center to get the problem resolved. 1st visit on 11/07/2014 2nd visit on 10/06/2015 3rd visit on 16/07/2015 NOTE : My laptop is still in your service center (Club Electronics, E-25, south Extn - II, New Delhi - 110049) It is not at all acceptable form a reputed company like Sony to indulge in such practices. I would like to take this matter to the highest level in Sony India if it cannot be resolved on priority at this level. Thanks and Best Regards Sumit Mehra [protected]