| Address: | Ahmedabad, Gujarat, 280058 | | Website: | www.sonyindia.co.in |
Dear sir/madam,
I bought my sony experia c4 dual handset on 09-aug-2015 (job no. w[protected]. after 2 months its touch creates problem and not working so i submit my handset to sunrise electronics, iscon elegance, ahmedabad on 12-oct-2015, after 3 days they replaced the touch of my phone and handover to me. i asked for the reason of touch problem but i have not got any reason for that.
After 4 months, again touch of my handset not worked so i again submit my handset to sunrise on 21-mar-16 (job no. w[protected]. they again replaced the touch and handover to me. i again asked for the reason of touch problem but i have not got any reason for that.
After 4 months, again touch of my handset not worked so i again submit my handset to sunrise on 27-may-16 (job no. w[protected]. this time they told me that this due to water emersion and your warranty is void. so this service is on chargeable basis. i again submit my phone for repair on chargeable basis. i got my phone after one week with the same action by replacing the touch and net service charges are rs. 6707.23/-
Now after only one month again touch of my phone creates problem and not working. again i submit my phone to sunrise on 27-jun-16 (job no. w[protected] and ask for the reason but this time also they are speechless.
Dear sir this is 4 times in 10 months i am facing this problem but still no proper solution is given to me by sony service. due to touch problem i am unable to take backup of my valuable data each and every time before submit to service center. now next month my handset guarantee also going to complete and for me it’s a worst experience with sony.
Now i don’t want to take this handset again after repairing, so i request you to kindly give a new handset in replacement of this because i’m really very upset with the service of sony and this handset. Was this information helpful? | 
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