Sony India — Sony Xperia Z phone new phone or Money back request

Address:

Hyderabad, Andhra Pradesh

Hi Team, I had purchased SONY Xperia Z Black on 29th Sept 2013 from The Mobile Store(Madhapur, Hyderabad) with Extended warranty of One Year. Phone had serious battery drain issues. I got a refurbished phone as a replacement of my old phone from Sony service center on 20 Sept 2014, By the time it was OUT of Warranty.The condition of refurbished phone is worse. After 1-2 months again battery started draining and speaker sound quality became poor. Under extended warranty scheme, The Mobile Store guys sent my phone to Sony service center and after repair work, they gave me phone back. Again after 1-2 month o[censored]se, the phone became very poor, so I gave to The Mobile store center on 7th of May 2015. At that time, phone had many issues: Battery drain in 6 hours with no use, automatic shutdown, battery bulged, rear cover got open up hence not water proof any more, speaker sound was very very low, hanging problem. Today (27th May) after 20 days I got my phone back, with all problem as it is. Sony service center guys did nothing, they should have done proper testing after repair. I have returned phone back to Mobile store, tomorrow they will be sending it to Sony. Unfortunately I had purchased a poor, bad quality phone worth 36000 INR. Sony Phones are waste of money. in last 1.5 year it was 3-4 months at service center. I had purchased this much costly phone by thinking of Brand, features and at first Quality, so that there wont be rounds to service center ever. but unfortunately I had taken a wrong decision. I request you to take this issue seriously, this time I need my money back or a Brand New Phone. I don't care who will take owner ship that is your internal tie-up. I request you to look into this issue at utmost priority.I hope you will acknowledge this. Sony should take responsibility of their dysfunctional products. I have ATTACHED IMEI Number change Document. IMEI : [protected] Job no: RP[protected] extended warranty policy num: EXWAR1649561 Regards Sumit