Sony India — Sony xperia z ultra support / replacement related issue

Address:

Mumbai City, Maharashtra, 400013

Hello Sony Support,

Date of Incident: 14th Nov 2015 14:30 hrs
Client Number:[protected]/68888070

Regarding Replacement of my New Sony Xperia Z Ultra headset.

This is Vijendra Nagotkar from Mumbai and my mobile number is [protected]. Job No is W[protected]. Sony Ticket Number 1-[protected].
Due to issue on my Sony Xperia Z Ultra i had submitted my Phone to Sony Authorized Service center (HRR TELE Commotrade Pvt Ltd, Dadar, Mumbai) on 14th Nov 2015 at 2:30pm. And as per service center they were suppose to revert me on 16th Nov 2015 also as per them this mobile is out of stock and not repairable as this is packed.

On Committed date i haven't received call from your support center but i called them, and as per their new update they would require 1 weeks time to get update from Sony team as they are waiting for a offer from Sony team. I requested them to get the mobile asap because i am very much handicapped without my cell phone. Again on 18th i called Sony support Center as well as i chatted with Sony Support person and as per them i was suppose to receive call with update today i.e. on 18th Nov'2015. But still i haven received calls. Parallel i spoken with you toll free number but as per them it will take more 15-20 days time as suspected part is still not received.

As per update received on 21st Nov 2015 from Sony (HRR TELE Commotrade Pvt Ltd, Dadar, Mumbai) they are stating they will be providing me refurbished phone. I said them to repair my phone and give it to me or else provide me new handset or any offer as per company policy.

Sony Mobiles is just buying customers time and patience. I have used Apple and Samsung as well but such response i never heard from them.

I would request Customer complaint team to please look into this issue as early as possible. Thanks CC Team

Respectfully,
Vijendra Nagotkar
@ +91-[protected]