[Resolved]  Sony India — Sony Xperia Z Warranty problems for internal damage

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, SONY MOBILE & SERVICE SUCKS. I Evita Pinto having a Sony XPERIAl Z purchased on 15th March 2014 for amount Rs 31000/- am writing this mail after a lot of problems that, I am experiencing due to the Sony Z phone purchased from your company. First the problem of the phone. The socket in the phone where the charger is connected is broken and cannot be charged. Now since this has happened it's like a dead piece lying with me. I took an off to give it in the customer service centre as the phone is in warranty, I took it to the service centre in Thane however the gentleman in the service station told me that they don't handle such cases and it has to be taken to the customer care in Ghatkopar. Disappointed already with the phone and further frustrated by your customer care agent who tells me that this cannot be handled by a service franchise that you opened in Thane. What is the purpose of opening a Sony Customer Service centre franchise in Thane which will not help people with Handset problems. Pathetic way of dealing with problems faced by customers due to the Sony product. After that as this problem was still not sorted I took another day off and visited the customer service in Ghatkopar and to my dismay they were utter disgusting I met the customer care guy Mr. Pratik Kadam and this guy tells me though this handset is in warranty. We cannot repair or replace the phone. After which, he put me on to a senior customer service agent Mr. Suresh this guy being a senior says that it cannot be repaired unless and until, I don't pay for the repairing charges and on the contrary this guy told me that, he cant do anything and we can complain to Sony directly to this email address. I always assumed Sony to be world class company however by this service it certainly won't keep my perception as the same. YOUR AFTER SALES SERVICE IS DISGUSTING AND THE PEOPLE WORKING IN THIS SERVICE CENTRE'S ARE WORSE. If, I want it repaired then, I would have to pay around 20000/- to have this rectified. He told me that this was damaged by me. Why would I on earth do something like this how can a internal part damaged by me this part can't even touched directly by the hands and this customer service has the audacity to tell me that I have damaged it with some kind sharp object ( something on the motherboard that cannot even be touched unless and until opened by a professional). In the first place why would, I do something like that damage my charging slot really funny HA HA. What kind of service is this? If your company does not want to repair and replace the handset when the handset is damaged. Why make tall claims about a one year warranty. Why should customers waste money on a billed handset when your company doesn't even provide warranties on damaged handset. This has happened because of inferior products of Sony being marketed and sold. Why should I be the victim for an inferior product Sony sale done by you. I need a reply on the same asap or else if solution of paying and getting it repaired from Sony to the tune of 20k is atrocious. The handset currently sells for 25 k in the market and repairing for the same 20k. Ain't this really funny or your company has lost it. I want a positive reply with a replacement or repair or else you leave me with no choice rather than take this matter to consumer court. If this can be worked amicably it would be a lot better. Annoyed customer Evita Pinto [protected]