Sony India — Sony Xperia Z1- Complaint

Address:

Bangalore, Karnataka

I brought Sony Experia Z1 which is costing around 35000/-rs and within 4 months i faced 5 times problem with the same model. I tried to communicate with the company but the response from them is very arrogant. I even communicated to the regional office in Cochin and Bangalore. But still no proper action is being taken from their side. I paid so much of money and running behind them and the customer care people are threatening to take the refurbished or scratched mobile from them . They even said the Indian Government/ Courts in India cannot do any harm to them. This kind of aRrogant and threatening attitude am being faced from the Sony Indian Customer care and from the regional offices. I tried to Contact Mr. Sikander of Cochin Office and Mr. Vinod, Area Service Manager of Bangalore. Mr. Vinod is not even responding to my calls and the response from the bangalore authorised service centre is very bad. I gave them a new un scratched hand set for repair and after repairing they are giving me a fully scratched one. This is how a customer is been treated by SONY. Giving below the details of all the Service job requests, Bill and other details. All the 3 times I gave in Sony authorised service centre in Trivandrum and the details are being attached. Now this time i gave in Bangalore - SONNET Sony authorised office. Am giving the Service Job request No Also- W[protected]. I like to have some relief from this issues, from the time i brought this mobile am facing critical problems. Awaiting justice in this regard as a customer and also towards the unduly behaviour on the part of SONY INDIA. Regards Rammohan GS [protected] [protected]@gmail.com