Sony India — Sony Xperia Z1 mobile major hardware problems detected three time in 10 months

Address:

Pune, Maharashtra

Let me describe you the entire history of my phone and my visits so far to service center. I got many times minor issues and two times major hardware issues and this is third time major hardware issue. Please find below the history of my phone. No Date Visits Issue IMEI/Job Number Description 1 3-May-14 Purchased phone [protected] Shop:- Sony Center, Star Electronics, Shop No 21, UTTAM Market, Mumbai Pune Highway, Opp Jayshree Talkies, Chinchwad, Pune, Maharashtra 2 7-May-14 1 Restarting automatically Visited Service Center & Problem resolve without Job 3 22-Jul-14 2 The call was not ending Visited Service Center & Problem resolve without Job 4 20-Aug-14 3 Not charging Visited Service Center & Problem resolve without Job 5 4-Oct-14 4 Network dropping issue B1W[protected] Visited Service Center & submitted phone 6 18-Oct-14 5 Visited Service Center to check the status 7 25-Oct-14 6 Hardware issue [protected] Phone collected, Phone Swiped with old/used phone 8 17-Jan-15 7 Audio Jack not working Visited Service Center & Problem resolve without Job 9 27-Jan-15 8 Audio Jack not working B1W[protected] Visited Service Center & submitted phone 10 29-Jan-15 9 Visited Service Center for standby phone 11 30-Jan-15 10 Visited Service Center because standby phone was not working (not getting charged) 12 2-Feb-15 11 Hardware issue Phone collected with same IMEI number ([protected]) 13 9-Feb-15 12 Network dropping issue W[protected] Visited Service Center & submitted phone As you can see the history of my phone above, it is giving me repeated problems. As per my knowledge and discussion had with your executive, swipe the phone means it is second hand phone and used by someone else. Swiped phone is repaired phone not factory fresh phone and not my original phone. I understand the warranty that a company will repair the phone, but it doesn’t mean that company will give me old phone which is used by someone else. One line in below email says that “We assure of quality and reliability of the offered handset. The product maintains originality. Please keep no doubt about continued originality of the product and about reliability of our service.” I am afraid as per my experience with this phone the SONY is not doing this because if it is so, then why I am getting problem repeated and the company is not taking any steps to resolve the problem permanently. As you can see my phone history above, I visited 12 times service center in 10 months of period. I doubt that what is a durability of this product and it is very painful that after spending Rs. 38000/- to visit these many times service center. When first time my phone swiped at that time one of your executive assured me that if you hit any problem again, then we will replace your phone with the company fresh new phone but it was not done. Now again, I am having third time major hardware issue still the company is not taking any steps instead offering me a swiped phone which is again old/used/repaired phone not fresh. However, I’m sorry this time, I will not accept the phone which is swiped and used/old phone. I had a word with your service center executive and discussed one option which is exchange my product with upgrade model (i.e. Xperia Z2) by paying extra amount and I agreed with that option but unfortunately SONY refused this option. I made so many calls to your executives and no action so far. I am passing through a very critical period because due to this problem I lost so many job opportunities and also it impacted my visa process because I’ve given my original phone number (i.e. [protected]) and that is not working since this phone is in service center and even I’m not able to check my emails during my office hours. Even I lost around 40-45 days warranty period because I have not used this phone for those many days. This is jolting my career and I lost many opportunities. I would appreciate if you can take this matter seriously this time and do needful asap. Looking forward to hear from you soon. Thanks! Regards, Naran GAGALIA Mobile: +[protected] | Email: naran.[protected]@gmail.com