Sony India — Sony Xperia Z2 Problems: Need full refund with compensation

Address:

Agra, Uttar Pradesh

I did purchase my phone Sony Xperia Z1 from a Shop in Agra, Uttar Pradesh on 14-Oct-2013. From Month March 2014, it gave continuous problems. I am from Kasganj and service center is in Agra, nearly around 120 km ahead so if I go there, whole day get wasted due to which I have suffered with many business losses time to time. The main issue was of heating and hanging. The problem was much more as I gone to Agra to submit handset. They call me after 10 days, saying that, your phone is ready now, and you can collect it. Then I plan to go there and again the same problem happen. I check my phone in service center and it get heat again and again. Nearly around 7-8 times, I went to service center for the same issue due to which I suffered with many business losses. On many requests, Sony did offer me a upgraded model of phone with Xperia Z2 but they said me to pay 8, 000 rupees by demand draft to get this handset. I paid them and I receive the new handset in last of June 2014 with 1 year warranty too. So I receive my handset after 4 months and 4 months I passed without handset. From that time, my new handset also had the heating issues, but due to past losses, I only complaint about it to Sony service center but I did not give my handset to them as after a lot of time, I received it. Then I go to outside of India due to which I did not complaint regarding this. From 20-April-2015, I has seen the same issues in my handset. I talked to service center, they said that they don't repair handset. It will be shipped to company and then it will be come to them and to me. Whole process will take around 1 month which is really frustrating for me too. I submit my handset there on 27-April-2015. In one time from Kasganj to Agra, it cost me around 1000 rs for one day along with business losses as I work separately. The current problems in m handset are: heating issues, hangs sometime on pre-loaded applications too, battery discharge fast whether I talk or play games or work on any application. I am completely helpless at this point as the company always say to visit to service center but they do not know how much it is tough for me. I want my all money back now along with compensation. Also there is Camera problem too in 4K mode. It was working correctly but now it get stopped in some time and company say that its not a problem, its a feature of my phone. Totally [censored]s by company.