Sony India — Sony Xperia ZR not working and service center not reslove problem

Address:

New Delhi, Delhi

Whosoever it may concern. I have purchased Sony Xperia Z on 02/08/2014 @ Rs 20000 from Vaishno Electronics Pvt Ltd. 131, MCD Market, Karol Bagh, New Delhi-110005. Now I have a problem with my phone. It is not getting display. I submitted my phone at Sony Service centre, J P Electronics E-1/10 Shop no-33, Aggarwal sector-7 opp NN Mail Rohini Delhi-110085, on 21st Jan 2015 (Ticket ID No [protected].) I was told by service centre that the Liquid ingression that’s strange this model is water proof . Now they are saying that phone cannot get repaired, and they will replace the complete phone and I have to pay INR 10, 000 for the same. They will give 1 year guarantee. They are saying its company policy that if any part gets damaged or not working well, then phone will be replaced. My phone is under warranty and its only 5 months old. What is the point of warranty then? I am feeling cheated as the service centre is not repairing the phone which is under warranty. Please take a suitable action or else I have to approach Consumer court without delay. Thanking you Virender Kumar [protected]