Sony India — Stay away from this one

Address:

Thane, Maharashtra

Ticket No.[protected]|Job No.W[protected]|IMEI - [protected]. This is a complaint in regards to your pathetic services. I bought an Xperia Z1 compact phone dated 20th Apr 14. Last it suddenly stopped working. I took it to the nearest service center at S.G Infotech, Vasai(E) dated 19th Aug 14. They asked me to submit my phone and informed me that you would get a new unit. I was very satisfied to this. On the day when I went to collect my phone dated 15th Sep 14, I was given a refurbished(second hand) phone, not even my own handset. I demanded the service guy to let me speak with the manager(Mahesh), to my horror the manager wasn't available even during working hours. I just want sony to give me new phone. I trusted the brand for its name and its reliability and that was the reason I spent so much money on this phone. Also I had six months accidental issurance. I would certainly not want take any legal actions. However, If I had no options will definitely do the same. Its such a shame to the brand, that gives me a picture that xperia's high end phones are worst then china phones. Also to add to this, executives attending named Ajay and Swati at the service center were extremely rude and showed no concern towards the customer. People assisting from the call centre was also of no use. They said you are eligille for a refurbhised phone, even when the person at the service center commited me for a new phone. Kindly help me in this.