Sony India — Subject: Service of Sony Bravia Model: KLV-32R422A IN5 bearing Sr.no : 4330406.

Address:

Mumbai City, Maharashtra

This is with subject to Sony Bravia LED TV Purchased from Croma, Malad west outlet in November 2013.

The TV is not functioning within 1 year and 5 months time. I have registered a service request to Sony TV Customer Care Service Centre. Deatils are as follows- Authorized Service Centre – M/s. Krish Electronics dated on 11th July 2015 vides Job no: J51686228.

Upon inspection by the Engineer, they have informed me that the mother board is damaged and thus it needs to be replaced for the satisfactory working.

On purchase it was informed to us that Sony products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured.


When this damage has occurred they have informed us that it is is due to natural failure that has occurred due to moisture.

Considering we are staying in city like Mumbai which has humid climate all through out the year. If this is the reason of failure company like Sony gives then we should think 100 times before purchasing.

The replacement charges which we need to bear is INR 6, 500 which come with only 3 months warranty. Post 3 month again this problem may occur.

I would appreciate if this can be addressed with the Service centre in lieu of providing us low grade quality products.