Sony India — Totally unexpected and unacceptable experience

Address:	Ambala, Haryana, 133205
Website:	www.sonymobile.com/in

Sony's products are good until anything happens to them. After sales services are worst than any Chinese phone makers in the market none of the Customer Support Calling Agents, Chat Support or the service center will help you if your product needs repair either in warranty or without warranty. It was my bad luck that I bought a Xperia M5 dual and so is the result I'm having in my hands.

The Sony service has now become a big headache for me. I submitted my phone on 17th August at Rai & Sons, Sector 47C, Chandigarh they send it to L4 Ludhiana after 25 days phone came back and service request was closed and I was told that my phone will be swapped and it will take 1 or 2 more days but after 4 days I received a message that says that a new service request has been created to swap my phone and when I called Sony Center they said in a day or two I'll receive my phone. Today when I called customer care they are saying we don't know how much time will it take but it may take 5-6 days. I'm getting sick of Sony's after sales service.

40 days is too much long time to wait for my phone(and still waiting). My newly created ticket id is: W[protected] and the older one was W[protected] please help me.

None of the Sony representatives is helping neither the calling agents nor the Rai and Sons also I'm not getting any reply even from servicehead(a)ap.sony.com this is really weird. Please help me to get out of this, just swap my phone and send it to me.

I'll request everyone not to buy any of Sony products.