[Resolved]  Sony India — TV complaint unresolved for months

Address:

Gurgaon, Haryana

Hello, I own Sony LCD (Model # KLV-40S400A; Serial # 1206362) for the last 6 years. It was working fine all this while, until one fine day when it did not power on. The complaint was logged and engineer had visited on 06th September. The guy did NOT know a thing. He opened up the TV set, asked me to bring the set to service station because some 2H2 IC was defective. He also mentioned that they do NOT have the part in stock, so they can not commit on the service time lines. Anyway, I did not take the TV set to service station, as the engineer committed to call me when they would receive the part. After number of calls and mails to SONY, I finally get another visit from another engineer on 08th November. After more than 2 MONTHS. Result - same as above. Even he does not know what is wrong and has asked the TV set to be brought service center. And he is also not sure whether they have the part in stock or not!!! I had spent 70k to buy this TV, and look at the service level of a global organization - SONY. Engineers know nothing about the problem; they do not know what part is to be replaced and whether they have it in the stock; and more importantly there is no revert from SONY - I had tweeted them on Twitter. Guys - your service organization sucks!!! Are you listening?!