Sony India — TV KDL-26EX550 IN5 purchased on 9 August 2013

Address:

New Delhi, Delhi

1. After barely completion of one year (when warranty expires), the above TV developed problems with audio. Your engineer visited in December 2013, did some cleaning and warned that motherboard may have to be replaced. As predicted, the TV again developed problems - your engineer visited on 20 December and gave an expenditure estimate of Rs. 8, 300. The engineer was sent by Jolly Electronics World, New Delhi 110015. The TV was bought from Vijay Sales, Janakpuri, New Delhi for Rs. 26, 900. 2. The issue here is - Sony sells me a product for Rs.26, 900 and barely a year later expects me to spend Rs 8, 300 on repairs, takes the high technical ground that the warranty has expired. 3. What about the high moral ground - I accuse you of making a sub- standard product and hiding behind the one year warranty. It also does not make sense to spend more than 30% of the cost on repairs barely an year later - the amount of repairs being higher than the present value of the TV. 4. I have two more TVs of other brands and they are doing fine, and they are not smart TVs. 5. I suspect that because your TV was a smart TV, it developed problems. Maybe your R and D overlooked some local conditions. Anyway, I would like you to resolve the problem. T.S.NEGI [protected] tejen.[protected]@gmail.com. A-48, Brotherhood Apartments, Vikaspuri, New Delhi