[Resolved]  Sony India — TV received in damaged state

Address:

Belgaum, Karnataka

I purchased KLV32R412B online through infibeam.com. The TV unit received, on shipping address, is damaged unit itself on arrival. It has been confirmed today i.e. on 3rd Sept 2014 by authorized Sony installation engineer (Mr. Narayan), as the box been opened by himself. Details of the purchase: Online order id: 13512684 and invoice number: DT/140823/2174/0044, Invoice Date: 23 Aug 14. Its very unfortunate to receive such damaged unit, which reached after long wait of two weeks since the order placed. Hence, request company to look into this matter seriously and arrange for the replacement of TV unit as whole at the earliest. We are not interested in any part replacements for received damaged unit. Hope the response time will be quick this time and issue is addressed to the satisfaction.