Sony India — Unhealthy response and fraud

Address:

Krishna, Andhra Pradesh

I have purchased a Sony Mobile (Xperia Z2) and I have been facing problems such as heating a lot, and applications does not respond and open properly and sudden termination of applications. So, I approached Pranank Electronics in Vijayawada. They said they updated the mobile and there will be no problem anymore. what actually happened is that not my current problem solved, instead I they damaged the hardware too and returned the mobile to me. when I went to them the second time, they asked me to show the proof of the problem i have. I felt humiliated, but i have shown them the proof and they said they need to keep the device under observation for 3 hours or so. this time they kept the device without any paper work. the behavior of the technicians there does not look good. I felt like I am being deceived. Still the problem persists and now in more frequency this happens and my warranty period ends this month. The day before yesterday, I tried to reach them and after a multiple attempts i got response and that lady gave me another number and when i tried to call that number I got no reply, and yesterday when i called that number, i got a response after multiple attempts and they said they will call back within 10 minutes, and till now no call back and nothing.