Sony India — Very poor responce; not at all responding for customer complaints

navee55

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560092
Website:	www.sony.co.in/section/servicecentres

I had registered a service request for my sony home theatre system repair on 19-aug-2016. This complaint is assigned to benchmark infotech, ganganagar, bangalore on 20-aug-2016. Till today nobody has called & attended the complaint. Some how i came to know that the problem is with my dvd optical lens. I have disassembled a lens from dvd myself & took defective lens to benchmark infotech service centre to order new lens on 14-sep-2016. I have explained the above thing to them but they didn't respond properly. I have ordered new lens on the same day. They took rs. 1000 advance to procure the spare lens from head office since the part was not available with them. Till today (26-sep-2016) i didn't receive the part. I called them several times but they are not responding properly. My home theater is idle from last 1 month.

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Sony India customer support has been notified about the posted complaint.

Sep 26, 2016

Updated by navee55 Request ID is 34027846

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Comments

Navnith Mantri

from Bengaluru, Karnataka

I have purchased sony TV 2 years back, TV started flickering and i contacted sony customer care for the same, service techinician was assigned he told panel needs to be replaced which costs 1/3rd of the TV cost.

Anujhse

from Nagpur, Maharashtra

There ia a line showing in my led and i raised a request almost 2 months back and still there is no reaponse. I called customer care several times and everytime they said kal aa jayega parso aa jayega hamra technician. But there is no reaolution. Please suggest or i will go to conaumer court.