Address: | 600033 |
Website: | www.sony.co.in |
I have purchased sony walkman, model no nwz-w273smbm1e, purchased on[protected], at sony showroom, located in ashok nagar, chennai, tamil nadu, india.
I have purchased this product from sony believing that, it will be very useful for me to listen songs while jogging and swimming. As i am in the habit of doing the same for past 10 years.
But unfortunately i had a very bad experience, and now i really regret why have chosen the same. I have narrated my bitter experience, as follows,
First, i have purchased this product on[protected], but with in one month of regular usage, the product was not charging properly, and also the sound quality has become very poor
As one of the speaker audio has almost stopped, hence i have taken the product to the nearby sony service station, and submitted the product, through job card no; j52727654 and got the replacement on[protected].
After receiving this new product on[protected], again i have underwent the the similar problem like poor audio quality, meaning, one of the speaker was not working properly, went to the same sony service centre, and submitted the product through job card no: j53409583, and your service provider after carefully checking my complaint, came to the same conclusion, and replaced my product for second time, on[protected], within the span of two months from the date of purchase.
After receiving the new product for the second time i thought the problem would be over, unfortunately over, for the third consecutive time with in the span of six months from the date of purchase, again i am facing the same issue of poor audio quality, meaning that one or both the speaker audio quality has become very poor, which has also been duly checked by your service engineer and accepted my complaint, through a job card no: j60943695 dt[protected].
Now my question is why this is happening to a product like sony continuously, what is the guarantee, that this replacement also, may not get faulty again? If this type of fault and replacement continues where will it end, now i have only another 6 months warranty, if this problem continues what will i do after warranty, i have purchased this product with lot of hope now i am really disappointed.
Ramakrishnan
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