[Resolved] Sony India — Worst service

kamaraju pamidi

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

hi,
my name is kamaraju.i brought LED R48B 40inches tv but it was not working after using one month.i rise the reqest to service.after three days he came and told me some major problem is there i send a reqest for that part and iwill be back with in 3-4 days.But10 days over there is no reply and any information.if i call him he is telling some timesthat part was not came.in future i will never and never buy sony products .it was such a worest service i never saw.i did the big mistake by choosing this company.

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Aug 14, 2020

Complaint marked as Resolved

Sony India customer support has been notified about the posted complaint.

Jun 21, 2014

Updated by kamaraju pamidi mother board replaced and tv is working fine now.

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Comments

kulldeep

from Delhi, Delhi

TV packaging is worst we bought a new TV and the main power cable is not there in the packed box more than that your service is disgusting we call the showroom for this and the said we will send the cable today but today ityy's 3oct and we purchased our TV on 1oct they are making fool o[censored]s and not providing services to us
Take action regarding it.

kulldeep

from Delhi, Delhi

Worst sony service an comp

Aksfggf

from Bengaluru, Karnataka

I had given my hands free as it was not working fine.its been more than one month they say no stock.

Titiksha Dutta 22

from Vellore, Tamil Nadu

Hello sir,
I have been contacting Service centre and customer care department of Sony, India.They Don't deal with the customer properly, they don't give proper information e g. Number of the Sony Centre in the given job sheet is not correct so i called customer care, even they didn't have the correct number. It has been more than 2 weeks and my phone is still with them(service center)
It been 1 year i bought my phone on 1st November 2013 and I have given my phone to the service centre for more than 3 times. My phone did not even fell or not even once any physical damage was done
1st time when i gave my to service centre they broke the back cover of the phone as in small cracks were there. The was in January 2014, I ignored it and later on when i gave my phone again for some problem in the display There were more cracks, when i told they they refused to accept.
Please help.