Sony India — Wrong estimation made for repair of mobile handset Sony Xperia z1 compact

Address:

Ahmedabad, Gujarat, 380001

I hereby to say that I have my Sony Xperia z1 compact bought in September 2014. I have faced some problem in my mobile on 14th Aug 2016, as my volume down button making the function of power button and fluctuation came on 14th and on same day it was dead. So I decided to go for Sony authorized centre and submitted my handset on 15th Aug. They told that it is dead so we will forward to Chennai for estimation for cause of dead of my cell as what problem caused would u get resolve this after 15 days after estimation comes. And after four days the Sony called about estimation and that was shocked for me as I was bought this of Rs.28000 and estimation came of Rs 26800. They told that the board will change and screen problem there and all. I told that there will not much more problem in my mobile. But they told the estimation has come and you want to repair or not. I told just bring back my handset. I got my hand set on 26th Aug. And they are also demanding for inspection charges of Rs 115. And I visited to local and nothing any problem I am facing in set. As only charging required then it started and I am using it without any problems. So how estimation has come for this handset if board has to be change and screen... But here is no such any issue. If we take out the valuation of my handset after 2 yrs it will apprx come around 23-24. So how this estimation come of rs 26800. All are trying to make fool to the customer to make money as such a important. I am very much unsatisfied from this estimation and your chekup services for this handset. You have provided wrong information to the customer and violated with wrong estimation. How I manage in 10 days without handset as I am in service job. I want the compensation which I got loss within this period if there is no such problem and you took more time in resolve. I want explanation in this issue... Please look into this matter from customer concern.