Sony India — Xperia C defective product

Address:

South Goa, Goa

I had Purchased Sony Xperia c last year in Dec i.e 26th Dec 2014 I have been having this problem of "storage space running out" after transferring all my apps and whatever possible info on the SD card.I took it to the service center in panjim in July and still they were not able to rectify the situation. I wrote to your team by end of july after getting no solution for the problem.Your team adviced me to go back again and that the service center will rectify the issue. I went to the Sony Service Center Panjim (Zeel Infotech) on the 13th August 2014.They kept the handset with them over 7 days only to get my Phone with the same storage issue. This is the 2nd time I have spent money and time in fixing this issue. Over these 7 days I have lost in Lacks as I could not operate from a Cell phone which my business depends on. They told me that there was a problem in the software which they have corrected however it is worse than before.At least before I had 10 downloaded apps, now after putting the wifi on, the phone has updated its inbuilt apps and I could download only 5 apps. My phone is set on preferred instillation location for storage as SD CARD, further more I manually transferred whatever apps possible to the SD Card. I am totally dissatisfied with this product of yours. I have been asking for a solution now for over a month and I still have not got it. I have already done the research on your other phones which are in the Xperia C range, All have horrible reviews.Looking at those reviews I Want my REFUND(which I had mentioned in last complaint) as you'll cannot fix this issue. I do not wish to have any thing to do with any replacement of any other Sony Handset as nothing makes sense. Also I would like to bring to your notice, see the invoice attached, where is the job done mentioned? What is this, a laundry receipt, even a laundry receipt have details of the job to be done.where is it mentioned Software problem? I just spoke to your team right now, i.e from 8.00p.m, on the 21st August 2014, (you can check your records[protected] and I have been informed there is no solution other than doing Factory Resets every month (which is not a solution), that means I have to sit with the phone over hours every month just because you'll are selling defective models? IF I HAD TO DO THAT THEN I WOULD HAVE GONE FOR A CHEAPER ALTERNATIVE INSTEAD OF GOING FOR A SMARTPHONE.WHAT IS SMART ABOUT THIS PHONE WHICH NEEDS FACTORY RESETS EVERY MONTH / EVERY TIME ANY APPS UPDATE. I WANT MY REFUND. If the issue is not taken seriously I WILL GO TO THE HIGHER AUTHORITIES if necessary. I have spent 20, 000/- odd rupees plus the trips of going up and down to your service Centers plus I have lost over lacks of rupees due to the phone being kept in the service center in the name of providing solution to the issue. I would have taken my losses if there was a disclaimer on the Box stating that android phones have the issue with Storage. This is misrepresenting the product and cheating the customer.As a company you'll are aware of the flaws in this Product, this phone should have been discontinued as I am not the 1st customer complaining about it. Lobo [protected]