Sony India — Xperia C3 Dual Mobile Phone

Address:

Kapurthala, Punjab

Having problem with my new bought mobile phone Son Xperia C3 Dual. The personlisation keeps on changing itself after every reboot. Also the shortcuts created on home screen goes missing too after every reboot. Raised the issue with Sony care but still they are not giving me any satisfactory reply, Went to sony authorised service centre on feb 8 but in vain, Raised the matter to sony officials & its been more than 2 months & still i am waiting for a satisfactory answer. Everytime i write to them regarding my probelm they have only one answer i.e. " We seek apologize for the inconvenience caused to you. In response to your query we would like to inform you that we have been already escalated this case to our relevant department and they are working on the same to resolve it as soon as possible.Kindly have some patience. This what i am being told evey single time. I really dont know whether they are working on the problem or not. Kindly do the needful for me. Thanking you in anticipation.