Sony India — XPERIA M2 NEW PHONE had full network problem even after replacement same problem

Address:

Bijapur, Karnataka

Dear sir/madam.. I am DR RAJENDRAKUMAR G, a valuable customer of SONY.. Iam using SONY products and Mobile phone since SONY Ericsson exists.. I have recommended SONY to my relatives n coulege doctors.. And recently I purchased SONY EXPERIA M2 DUAL D2302 Black, but unfortunately this time iam facing lot of problems regarding network and internet since I purchased.. There was sudden drop of network signals even in main areas of Metro cities like Bangalore where in all other phones show full range of network, n some time nil network.. N even one SIM option gets disappeared n shows only one sim.. So finally I approached SONY service center on[protected]. They first checked with software but of no use n then they kept it till[protected] n serviced well by changing/putting new parts like sim slot, n network cable and returned me but there is no improvement at all, it got more worsen than the earlier.. N I gave back the handset to check, they told mother board has to be changed.. But I i was not interested in taking back that handset which is having problems since I purchased n kept on repair n part change only within 3 to 4 months after purchase because I love my phone more than anything.. N I have heard same network issues complaints by my two more relatives who purchased Xperia M2.. And in a phone more than anything network is main thing that should work properly, So I had esculated n mailed you to kindly refund me my amount of purchase that is inr. 20, 156.. So that I can purchase any other good SONY phone only.. Or atleast to kindly replace me with brand new phone ( box piece ) only if you are sure that it don't have any kind of issues, problem.. N I am having all its accessories n box very good condition.. And I waited patience fully for about 45 days n then I got a call from service centre saying phone is been replaced n asked me to come n collect.. But when i went for collection it was in a condition that it was very difficult to accept that it was a replaced brand new phone because it was given like any old repaired phone as it was covered with plastic cover n dint even had screen scratch guard but any new phone will have screen guard in front n back as this model has glass backside also.. N there was dust in corners n speaker etc.. Even though I accepted it as they told it came from head office.. But this time it made me to loose my patience coz the hell network issue is not at all solved it is worsened more..network doesn't stay constantly, full fluctuations, only shows only one signal bar n sometimes no network also alternatively on both sim slots.. Calls get disconnected in between, only one way calls, n echo problems.. N same with Internet network..I think they have just changed the mother board n given back saying replacement.. Coz invoice I could notice that swap serial no. Which is older than my earlier phones IMEI number.. Atleast phone is performing well after they say replacement means I would have felt good.. But iam facing so much problem that some times I feel like thrrow this phone when it gets interrupted in between important call because of network issues.. SONY PEOPLE HAVE CHEATED ME.. N i had called Sony customer care no and tried explain my problem for about 25 min n before i get any solution call get disconnected or one way i.e not audible other side.. So I had to call again n explain whole thing repeatedly which happened 3 times on[protected].. N finally able to explain to senior executive Manoj who asked me to go to service centre n surrender handset n then mail.. But this time iam not ready to give handset to service centre n wait months together with out phone.. N right now I am staying at Bijapur which is 600km far from bangalore.. If atleast Sony want maintain the respect or patronising towards Sony, refund me my full amount.. Or else first send good brand new box piece mobile to service centre for me so that I can go n collect n surrender this set on the same day of collection.. This is the last option or else I will directly file a case at consumer court legally n will go to media.. I have taken proofs of screenshot with network problem n call recordings.. Kindly find attachments.. Can contact me through ph-[protected]. Email-dr.[protected]@gmail.com..