Sony India — xperia z1 compact screen self crack

Address:

Gurgaon, Haryana

My Xperia Z1 compact self cracked itself on Saturday night (24th january) I was shocked at the very sight of it. Later on I searched on the internet and I found that there are many similar cases of Xperia z1 compact self cracking. Being a loyal sony customer I was astonished as to how sony can have such a flaw in one of its flagship model. But then I thought since the phone is just 6 months old, a company like sony would definitely replace my screen. I went to the service centre ([censored]ij telecom, gurgaon) and that guy refused to even have a look at it. I went to the service centre after the toll free number assured me that it would be taken care of. I am really disappointed and angry at the events which have taken place. Why should I pay money for something which was not my fault? z1 compact is one of the flagship models. When I pay close to 35000 for a phone, least I expect is performance and in case of a flaw, good service. But completely ignoring and acting as if there is no problem with the design is completely wrong.