Sony India — Xperia Z1 has a self cracking screen | |||
Hi to everyone. I am Ramasubramaniyan and I bought my Sony Xperia Z1 on Juy 2014 in SonyCenter ( Anna Nagar) and I am using it for the past 6 months and I am totally satisfied by its performance. Before few days (jan'15) I just used my phone and kept it in front of me on the table and working in my computer and after sometime I took my phone for checking for notifications, but I am totally Shocked as I can see a Self crack formed inside my phone's screen and it is not felt on the top but it is visible at the inner layer of my screen and my touch totally stopped working. But I am quite confident as my phone is in warranty period. So I took it to one of the Sony Authorised Service Center at Anna Nagar (Vimas Intek). But there the service center not at all ready to listen to me, just by seeing it they are simply seeing it is not covered in warranty and they are asking me to pay 15k for it. They don't know to treat their customers. I don't know whether I had done any wrong thing here. I think its a punishment for me to pay 15K for just using a Sony's High end Smart phone. Its very clear to everyone that Sony's Xperia Z & Z1 have a problem of self cracking screen. But in the service center they are simply saying till now they haven't hear such kind of problems and they are not at all ready to take this as a complaint and escalate this issue. I am totally vexed up with Sony's Customer service. If this continued means surely Sony can't find a stable smartphone market Inda. Before that Sony had to take some decisions to resolve these issues. I am in a need of Sony's help. Hope Sony will help me !!! Was this information helpful? | |||
Sony India customer support has been notified about the posted complaint. | |||
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