[Resolved]  Sony India — Xperia Z1: Screen Flickering: Ignorant behavior of Customer Service, within Warranty

Address:Faridabad, Haryana

Dear Sir / Madam, I must say that Xperia Z1 is best phone I have used so far but not the Sony customer service. My phone is in just 6 months old and is showing some glitches like screen flickering, camera not working O.K. and radio signal issues. I went to Sony authorized centre at Faridabad. Leave apart the courtesy extension to customers, persons don't know how to deal with customers, may be they get used to the customer irritant behaviors. Anyhow, I went there with all original papers, bill, box and other accessories. I shared with the lady at reception for all the glitches, my z1 was showing. She acknowledged the same & checked bill & box. Then she asked for some sticker, that as per her, had been beneath the SIM card tray. Even I didn't know something like that exists, neither dealer told me at the time of buy. I asked her to check all my credentials and even the IMEI no. confirmation thru' phone (*#06#) and bill & box. Moreover for such things, design should not be so fragile that whenever you take out SIM tray, this info' may fall. She clearly refused for servicing my handset and asked me to go back. It was so letting down with the brand like Sony, I mean, with so much trust, one buys the product like Sony Z series & when you go for service, it is like, we made a wrong mistake, by buying the product. As you know, mobile is necessity in today's time & all communication depends on it. Accordingly, to avoid more suffering because of the phone in my communication, I asked her to tell the charges, though my phone is still in warranty. I don't know whether it is Sony guideline or service centre decision, I was asked to pay 50% of the bill amount. As, I purchased the set for Rs. 38, 500/-, that meant, I had to pay Rs. 20000/- to get my Z1 phone back to work. Are you serious? I asked, and the answer was Yes, from, service centre. This seems to be clear cheat from service centre. The phone is not working, just within 6 months and moreover, I feel so embarrassed, when, people say, that, in same price range, I could have bought a much reliable, service friendly global product. I am a regular user of Sony products, starting from K300i till date and on the same trust, I bought Xperia Z1. Request Sony India, to please intervene in the subject matter and arrange me the warranty service for my Z1. Hope to hear from Sony soon!! Regards, YASH PAL GRAMNI, [protected].
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Aug 14, 2020
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