Sony India — Youtube app no longer available on my sony LED (KDL 40EX520 ) | |||
I am a SONY Bravia LED customer and own a Bravia smart LED tv(model : KDL 40EX520 ). Since today morning, I am not able to use the youtube app on this LED tv. Upon checking with your technical team, I got to know that Google has stopped supporting all the SONY Bravia tv models (<year 2012). But this app will continue to be available on all new sony LED TVS. As a customer I feel discriminated due to this. I purchased this TV 3-4 years ago, hence it falls under this category. Just to let you know, until now I was a big fan of SONY product and hence almost all electrical items in my home belong to SONY brand. But this incident has very disappointed me and puts a question on trust and kind of customer service from SONY. The only reason I purchased this smart TV is because of youtube app. The reason Google has stopped supporting youtube on old sony LEDS is just not acceptable by customers like me who has invested 70k rs on this product. I need a solution from your end. Regards, Ramesh Sahoo [protected] Pune Was this information helpful? | |||
|
Sony India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
I want you to focus on what happened from google as I search same in google and understand the issue from google.
Google want to stop there old API i.e. version 1 and 2 to stop this google given advance notification to you all vendor in the Year 2012 so that you can upgrade your device to use New API Version 3. That is why they are still providing support to old API till April 2015. Because google given you all vendor a time to upgrade your software with New APIs.
As a customer I have purchased product from SONY because of quality of the product. If you are not giving support for device further then why people buy product of SONY.
If SONY said they are not resolving issue that is because of deprecated API support google has stop and SONY do not want to give support to the old device. Then as a customer I will decide not to purchase any SONY product also I will also suggest to people not to purchase SONY product. I will give them reason why not to purchase.
I am saying this because of I am technical person my working area in the field of software development and I also use google APIs. That is why I can say it is your mistake not to upgrade your software for OLD device.
Google may also stop servicing to API version 3.0 then your all product stop working as a SMART TV then what will you do. You stop to manufacturing SMART TV or you will find to solution to move on.
You can also share your OLD device SDK with me I can start working on the same and upgrade MY TV.
If I am unable to do this then I will not asking you to do anything.
I think you understand my feeling or what I want to say.
Your unsatisfied Customer
Abhay Nakhate