[Resolved] Sony Mobile — bad service and selling of faulty handsets | |||
I purchased a Sony mobile. It started giving problem from the day I purchased it. It was submitted to service centre several times after few days of purchasing. This means the mobile was having some manufacturing defects and needs to be replaced for which I asked them continuously but they never paid attention to it. The service centre employees never replaced the mobile and always repaired it for temporary use. As result the mobile failed to work properly and remained in service centre for most of the time when it was in warranty period. Now when the warranty period expired, the service centre guys are saying that my motherboard is faulty and needs to be replaced which costs around 5.5k . My question is that why my handset was not replaced when it was in warranty period. Because it was repeatedly giving problem from the day of purchasing, it means there was serious problem with mobile but they never sorted it out seriously. And when I am complaining to their customer care they are just playing the game of sending and receiving emails and nobody is trying to solve the problem. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Sony India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
i bought xperia u in october 2012 now in april 2014 no battery is available in the market from sony thier authorised service center and and their own shops and online stores . if i stop making handsets in one year will i also not provide u any spare parts of it beacuase it can damage damage anyday after warranty. i swear i will not buy any product of sony in future .
respeted sir,
i purchased sony xperia u in late 2012 (october) now in 2014 current my
battery is damaged. so i have to buy a new battery but ihave travelled
length and width of agra and i dont get any battery of this handset of
your company. i visited listed stores.
1 sony store, sadar bazar agra2 sony store sanjay place agra3 sony service centre opposite vk bartan bhandar church road agra4 sony service center dholpur house, agra5 frontline electronics authorised dealer sanjay place agra
5 shah market all stores (the biggest mobile market in agra )6 and many other stores7 sony authorised online stores in india all 6 ws retail, reliance, e zoneand
i talked to your customer care they said company had stopped
manufacturing this handset he said talk to dealer they will give you
battery . dealer said talk to sevice center they will give you battery.
service center said we do not sell battery. then after all this i once
again talked to your costumer care he said buy a non genuine battery.
because company stopped making xperia u . so we cannot provide battery.
now i want to say if you stopped making handset will u stop making spare
parts of the phone. u launched phone in late 2012 now you stopped
making it. so people like me whose battery are damaged . what do they do
throw thier phone into garbage. and second thing if someones (xperia u
owners) phone got some hardware or any kind of problem what will you say
to them ? that company stopped making handset in 1 year and no spare
parts are manufactured by company so people throw your phone into
garbage. now 1 thing i want to say provide me battery to buy or i will
see you in consumer court with other people who are facing same problem
like me.
respeted sir,
i purchased sony xperia u in late 2012 (october) now in 2014 current my
battery is damaged. so i have to buy a new battery but ihave travelled
length and width of agra and i dont get any battery of this handset of
your company. i visited listed stores.
1 sony store, sadar bazar agra2 sony store sanjay place agra3 sony service centre opposite vk bartan bhandar church road agra4 sony service center dholpur house, agra5 frontline electronics authorised dealer sanjay place agra
5 shah market all stores (the biggest mobile market in agra )6 and many other stores7 sony authorised online stores in india all 6 ws retail, reliance, e zoneand
i talked to your customer care they said company had stopped
manufacturing this handset he said talk to dealer they will give you
battery . dealer said talk to sevice center they will give you battery.
service center said we do not sell battery. then after all this i once
again talked to your costumer care he said buy a non genuine battery.
because company stopped making xperia u . so we cannot provide battery.
now i want to say if you stopped making handset will u stop making spare
parts of the phone. u launched phone in late 2012 now you stopped
making it. so people like me whose battery are damaged . what do they do
throw thier phone into garbage. and second thing if someones (xperia u
owners) phone got some hardware or any kind of problem what will you say
to them ? that company stopped making handset in 1 year and no spare
parts are manufactured by company so people throw your phone into
garbage. now 1 thing i want to say provide me battery to buy or i will
see you in consumer court with other people who are facing same problem
like me.
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-shailendra