[Resolved]  Sony Mobile India — Mobile stopped working after one month

Address:

Birbhum, West Bengal

I am from Santiniketan, West Bengal. I purchased a Sony Mobile from local (Bolpur) dealer. As the mobile could not be switched on after about a month, the dealer advised us to contact the Sony Service Centre, Durgapur which is 70 Km away. The Service Centre failed to correct the mobile and said that it is a major problem. They retained the mobile and provided a used set with single SIM-slot for our use. In view of this major problem and short period (less than 3 months) within which the mobile stopped working, I am requesting for a replacement, instead of a reconditioned set. The email exchanges and pasted below. Kindly help me out. Regards, [protected] Forwarded message[protected]From: SN Ojha <[protected]@gmail.com>To: <[protected]@network18online.com>Cc: Date: Sun, 17 Aug 2014 21:26:03 +0530Subject: Fwd: Sony Xperia Contact Center, Service Request: 1-[protected]Dear Pahredar, Will you kindly pursue this case of ill-framed policy and non-responsiveness by Sony Mobiles India.Regards, [protected] Forwarded message[protected]From: SN Ojha <[protected]@gmail.com>Date: Sun, Aug 17, 2014 at 9:18 PMSubject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] To: questions.[protected]@support.sonymobile.comDear Ms Divya Srivastava, What an unresponsive company you are? Your 48 hours seems to be a mark of infinite time span! Now, I plan to go to various websites, publicity fora and complaint mechanisms to highlight your consumer grievance redressal methodology.On Thu, Aug 7, 2014 at 3:48 PM, SN Ojha <[protected]@gmail.com> wrote: Dear Ms Divya Srivastava, I have not received your response even after expiry of more than 48 hours. Will you kindly expedite the settlement by confirming that a new mobile set has been sent to my address, as below. Thanks a lot, On Tue, Aug 5, 2014 at 4:29 PM, <questions.[protected]@support.sonymobile.com> wrote: Support Sign up Software Update Dear Mr. Ojha, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconvenience. As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. Your email is important to us and we will do everything possible to respond to you as soon as possible. We would request you to be patient on this as we are trying our best to resolve your concern as customer satisfaction is our ultimate goal. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in. Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Divya SrivastavaSony Xperia Customer Services Contact Us | Legal Copyright © 2012 Sony Mobile Communications AB. All rights reserved [THREAD ID:1-P1KR76]-----Original Message----- From: [protected]@gmail.com Sent: 05/08/2014 16:20:14To: questions.[protected]@support.sonymobile.comSubject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] I request that I should be provided a new mobile set with full warranty, because:1. The new set developed a snag - it could not be powered on.2. The Service Centre could not resolve the problem immediately - it was a major fault. 3. I have not been able to use the mobile which I paid for - for more than a month. The nearest service centre (Durgapur) is about 70 Km from my place (Santiniketan), I can not visit it frequently. Please provide your exact respond so that I can take it up appropriately.Ashok Vardhan On Tue, Aug 5, 2014 at 2:38 PM, <questions.[protected]@support.sonymobile.com> wrote: Greetings from Sony Xperia Support. Your query has been registered and the reference number is 1-[protected].We will endeavor to respond to your query within next 48 hours. For future emails concerning this case please include the following line in the message subject field: 1-[protected] Please do not respond to this mail since it will not be delivered to any recipient. Alternatively, if you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun). Thank you for contacting Sony Xperia Support.Always looking to serve you better.Kind Regards, Sony Mobile Customer Support Please visit www.sonymobile.com/in for the latest news and updates on Sony Xperia productions.Does your mobile phone have the latest software? Check and update now using the Sony Update Service on www.sonymobile.com/update [THREAD ID: 1-P1KR76]-- -- Dr SN Ojha, Head of Computer Centre, Visva-Bharati, Santiniketan 731235, West Bengal, India डॉ श्री नारायण ओझा, प्रमुख, कम्प्यूटर केन्द्र, विश्व भारती (केन्द्रीय विश्वविद्यालय), शान्तिनिकेतन ७३१२३५, पश्चिम बंगाल, भारतवर्ष Tel:+[protected]O) / 262307(R) /[protected]दूरभास : +९१ ३४६३ २६१४९६ (कार्य) / २६२३०७ (गृ) / ९४३४०३४४९८ Fax:+[protected]/261156/262672 फैक्स : +९१ ३४६३ २६१४९६ / २६११५६ / २६२६७२