[Resolved]  Sony Mobile — REGARDING DELAY IN THE REPAIR OF MY SONY XPERIA L MOBILE HANDSET

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,
I had purchased Sony Xperia L C2104 mobile handset on 19th NOVEMBER 2013. There was a problem with the ear speaker so i had visited Sony service centre, on 4th DECEMBER 2013 ie.(MOBILE TECHNOLOGY, in GHATKOPAR EAST, MUMBAI-400077). IMEI NO.- [protected], Job No.- W[protected]. Till date i had not recieved a single communication from the service centre at all. I had visited the service centre for this they told me they will call the next day and give the exact status of my repair but there was no feedback. I had also called the Sony Tollfree no.- they had given me the status that part is to be dispatched. After 4-5 days again, yesterday i called the service centre they told that part has not yet recieved in the service centre, immidiately i called the tollfree no. to ask about the status they told the part is about to be dispatched, can i please know before 5 days i had recieved the same reason of the part is for dispatch and again the same reason why is it so?.
Sir, I had purchased sony because i like to use a brand and all my majority of my handsets were of sony, I had purchased a new mobile and i am suppose to go for picnic you tell me is it ok if i dont take my new mobile and keep it in service centre for repair and go like dis only. See the service which i was expecting from Sony being a big company is not up do the mark from the problems which i am facing. I urge you to please look in to the matter.
I request you for replacement of my handset with the new handset, as there is a lot of delay with the repair and also its only 14 days from the purchase date, the mobile handset is in service centre. please find out a way. Sir, bringing to your notice that Sony service centre nor the sony customer tollfree support, has not contacted me from the date i had given my mobile handset for repair and it is been now 12 working days+ 2 sundays my mobile is in the service centre. I shall be obliged if you do the needful for me.
Thanking You,
Regards,
SHRIKANT JADHAV.
MOBILE No- +91-[protected].
Email Id- [protected]@gmail.com