[Resolved] Sony Mobile — Xperia Z ultra

mbshivu

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Sir, My brothe (Nagesh Hegde) purchased Sony Xperia Z ultra on 16.08.2013 from V Mobiles, Bangalore. Few days ago while riding, my mobile which was there in my pocket undergone pressure which made some broken line inside display. When I took that to Sony Center, Indiranagar they told that buy paying 24k I can get a new handset. But they didn't tell anything about service or the solution which can be done. For the mobile worth 44k, is it really the only display costs half of it's price. Is there any solution which can be done in less amount. Please help me in this matter. I have attached the photos of bill and mobile phone.

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Aug 14, 2020

Complaint marked as Resolved

Nov 28, 2013

Updated by mbshivu Sir,
My sony x peria z ultra mobile has a display problem and i communicated with you,
as per your instruction i went to indiranagar Sony service center(cheating center) 4th time as the concerned person Mr. Ramesh called. As I told in the first visit without checking the phone they told that phone will be replaced by paying 24k. after complaining to you people they called us and in that 2nd visit they took the phone inside, checked everything and asked us to take the seal on the bill from mobile retailer. 3rd visit again they checked the phone and bill and asked us to get the DD worth 24k to get replacement.
But we the regular user of Sony from past 8 years(since Walkman phones started) had hope on Sony that they won't cheat us like this. All our family members uses Sony(Xperia Z1, Xperia S, Xperia M and Xperia C). We even used to advice our friends and relatives to buy Sony smart phones. with all these faith again we asked you for the justice.
After this we got a call from Mr. Ramesh ([protected]) from indiranagar service station. In this 4th visit again he took the phone inside and came out with a new thing and asked us about the liquid damage indicator which was not there on that phone at that time. till that day we are not aware about that liquid damage indicator. What is the guarantee that he has not removed the indicator, or else why didn't tell about this in the previous visits. He took the snaps of phone and sent to Head Office and got a reply that 80% cost for replace a phone..
why we send this mail because we never use your products here more and we never recommend your product to anybody...very worst service and very worst brand and xperia serious like xperia z xperia z ultra have major display problems my friend also got same problem but he have damage warranty of 3 month my bad luck i got only 1 month.and one more thing is please take action against ramesh because he will spoil your entire brand name and services... indiranagar Sony service center is not service center its money making service center
As the mobile is non repairable you are providing a damage warranty for Z series phones since September 16th, is it our mistake to buy sony products as it arrived to market. If phone has manufacturing defect is it not your duty to honour the regular customers?
thanks and regards

Nagesh Hegde