[Resolved]  Sony Mobiles India — Camera of xperia z1 fails and overheating

Address:

Ernakulam, Kerala

Hi sir,

I am Ramu.G.Krishna, an unlucky user of Sony Xperia Z1 from Ernakulam, Kerala. I purchased my Xperia on 19 th April 2014 from Alif mobiles, Oberon Mall, Edappally, Cochin (invoice number - B-0129 dated 19 April 14) and on the 6th day of purchase it got hung, which was a Saturday and the 7th day was a Sunday, and service center was on holiday. i could not reach out the Sony service center in ernakulam (m/s Madonna electronics) which was nearest to me. On Monday upon my visit there, they told its not possible to replace the phone since 7 day period was over. They just updated the software and returned the phone.

I had faced the similar problem several times and since I was not in the hometown, I could not produce it for service.But on 17 October, i had to service it again with the job card number W[protected]. Issue not resolved completely. Again on 6th November, i went to Madonna for servicing the phone, because the phone was overheating abnormally and camera was not working, job card number is W[protected]. They advised me to go for replacement (refurbished phone) and i opted the same. I received the refurbished phone within a week, and closed the job sheet. Again, on 19 November i had to service the phone again with job card number W[protected] for the same complaints.And still i am waiting for a reply from Madonna service center as my job card is still open..AWAITING FOR A SOLUTION.

In a period of six months, four times serviced and two times replaced. (for each servicing i have to take leave from my work, which is quite not acceptable)

I bought the z1 for my professional assistance. and now i am unable to use it for my works, since it frequently visits the service center.

Kindly have a look into my case sir, and try to sort out the issue.