Sony Mobiles — late service and denial of service

Address:Ahmedabad, Gujarat

Hello, I had taken my Sony Xperia Z on a cruise vacation and the phone got switched off due to some reason. When I gave the phone to local service center on 29th May 2014 I was told I would be given a response within 3 days which never happened, "Required the Hand set for "Repair Factory" for ELS checking, Model no. C6602, work order no. W[protected] ". finally upon follow up on 4th of June they said it has to be sent to HO for checking. I would like to state they themselves agreed that the markers are pink and not red which was surprising and it might be due to humidity. But they still denied the warranty claim stating that its water damage on 28th June 2014 a full one month after the submission of handset for service. Its a record time I would say. My explanation is given below. Good evening Mr.Pradip I am certain the water has not gone inside. As i told you that i had gone on a 12 day cruise holiday . The qater marks are pink and not red as the water damage should be ... tehnically i wouldn't drop a phone 10 floors down in sea and have the guts to get it back from open ocean on to a moving ship ... gosh i would be superman if i could really do that.. I give you my consent to check it at factory and advise . As for the phone i am certain about it and can avail another handset and go back on another holiday and prove the same to you ... this time i would film it ... just on a serious note ... this phone is supposed to be IP58/55... but unfortunately it failed the humidity test. Hope to have a amicable solution and expect that the company honors the warranty claim. All their claims on IP55 and 58 have been fake I guess. A phone which can't survive humidity isn't supposed to stand infront of water. When asked to return the junk I had to remind them umpteen number of times on mail and phone for nearly 12 days after that they gave the handset to their Ahmedabad office. I feel Cheated and definately harrassed as till today i.e 8th of july 2014 they are not giving me the service denial in wiritng and all my emails and calls are going un attended. Hope some one could intervene and help further in this case. Justice sooner or later... will be mine. Niraj Khushalani
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