[Resolved]  Sony — phones not working

Address:

Thane, Maharashtra

TO, Sony service, I have bought my sony phone for 29000 which is xperiaZR IMEI NO :[protected] purchased on 12 sep 2013 and it got power off automatically and did not got on so I submitted my phone to service center on 6 th nov and I did not got a spare phone instead of that . On 13 nov 2013 I received a new phone which was replaced by my old phone new phone IMEI NO:[protected] . Again I had problem of battery and after 2 days of my problem of battery my phone display was broken so I submitted my phone on 16 th December and that time also I did not received a spare phone and service center person told me you need to pay RS 10227 and RS 281 Service charge at that time I demanded for new phone upgraded phone that is xperia z I would pay the difference I told him but he said we cannot give new phone you will get xpeia zr only . I told him i am facing battery problem in this phone and precious phone got power off so I did was not satisfied with xperia zr I got my new phone replaced on 7 th jan 2014 with IMEI no : [protected] . Again on 17 th feb I was facing problem in phone . It was getting over heated and its battery was draning fast I submitted the phone in service center and I got a spare phone that time I received my phone on 27 feb 2014 with new IMEI no :[protected]. Again I was facing problem in battery I submitted my phone on 7 july 2014and I did not received the job sheet. service center people told we are not able to make your job sheet due to multiple imei number I had sat there for 2 hrs and I had a major leg injury . On 8 th july I received my phone updated but still there was a problem of battery so saurabh at service center told that I will change your battery so I called the sony service at[protected] and I demanded a new upgraded phone that is xperia Z, z1, z2, I had a word with utsav which is senior at customer care I had talked with him for 2 hrs he told me you submit the phone again we will look in to your case and give a updated phone to you and you need to pay the difference I had talked a lot with him I had a leg injury and I was in service center for 3 hrs30 min and I told I will submit the phone but service center person told that you need to fill the form again and stand in line for 1 hr 30 min but on 7 th when I was in line I did not receive the job sheet so it is service center fault and they want me to again stand in line this is simple harassment means you want a person to sit in service center for 5 hours it does not makes any sense we don’t have work we need to home .i was having a leg injury I need to take my tablet I can not walk much I can not sit for long I need to keep my leg elevated . I could not wait so I went home and called customer support and talked to utsav and gave all imei no he said I will help you out I will accelerate your case again in evening I faced battery problem so gain I visited the service center on 9 th july I submitted my phone and they updated my phone and gave me back and said please format or scan your sd card before inserting I said service center you submit my phone I have talked to utsav which is senior in customer but they were not submitting my phone so I waited till 12:30 I called customer care talked to utsav that they are not submitting my phone he then had a word with service center and he said they will take your phone and give you jobsheet and I submitted my phone with job sheet no W[protected] and utsav said I will talk to my seniors in this case . At that day alo I was in service center for 3 hrs 30 min and I said utsav I need a new phone xperia z but I will not pay the difference because I have faced lots and lots of problem due to your phone again and again it is getting replaced again and again I need to install all data in my phone you are not giving spare phone my parents are shouting that again and again your phone is in service center your concentration in studies you come all the way from Kolhapur to submit your phone why you don’t have service center there I need to beg for a spare phone to my friends because service center does not give me spare phones by submitting phone in service for 3 times my 1 month warranty is wasted because my phone was in service center and the communication between customer care and service center is poor all because your company I need to face problem I got a message on 12 th july we cannot give you new phone you need to take this phone only .i have purchased sony phone for my convenience but I am facing problem again and again when I pay 30000 so I should to get proper service and customer support and I am demanding that I am not begging that from you but I am not getting that support. I again called at toll free o and talked with senior lalit he did the same he said I will forward your request but he did not gave me reply I have arranged a call back from lalit in 3 consecutive days but he did not called me so again I called him he said I can not help you you need to contact rudra patil he is service center incharge lalit had kept my call on 40 min hold for 3 times you can check your call log at service center toll free no I called rudra patil but instead of listening to me he started arguing with me he was least bouthered to solve my problem he said you are lying your phone only 2 times at the service center but I said I have all bills with proof I can tell you my phone had got replaced 3 times and the was not ready to accept he kept my phone and I tried to message him but he did not replied my phone is ready at service center but I will not take that phone I need a upgraded phone I am facing lots of problem and I have been fighting to utsav mathur and lalit and rudra patil since 22 hours on phone for a new phone .i will do a case on sony for harassment I have all proof with me all my bills voice recordings how much time I was in service center how they treated me . I have mailed at sony service but I got a reply we will call you in 48 hours but it has been 8 days I haven’t received any call I have sebd mail 3 times but sony least bothered to solve my problem I received mail from juhi arora, mohd aamir and rohit singh saying that we value your importance and concern we will call you back in 48 hours but not even a single call I received I would be thank full if you look in to my case give me a new upgraded phone . it is because of your poor phones why the customer has to suffer Gaurav chopra [protected]