Sony — Regarding faulty new mobile phone and bad customer service

Address:

Mumbai City, Maharashtra

I had purchased sony xperia z white from vijay sales, Mahim on 13 october 2013. On 5 november 2013 my phones battery got completely drained and it got switched off, after a while i kept it for charging at approximately 10am in the morning but the phone did not boot, till 5pm in the evening it was kept for charging but still didn't turn on. So I went to vijay sales for complaining they inspite of telling me what was wrong with my phone they tried sending me to the service centre. After I bursted on them the manager said they would send it to the service centre on my behalf. However theyb did not provide me any appropriate date on which i could collect my phone. The manager had told us to collect it after 2 days. Its been 4 days now and I have not got my phone and they aren't giving me exact date on which I can collect my phone due to which I have to keep calling to the showroom again and again. I kindly request you to look into this matter at the earliest and fix my phone or replace it, as it costs Rs 34, 000 and please make it worth the amount I spent.