[Resolved] Sony — Sony Ultrabook Model SVT141A11W

VenuPrasad1974

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Hi, After a lot of research and enquiries I purchased my first Sony laptop. The laptop had a very peculiar problem. The row of keys next to the capslk function stopped working immediately after I bought the laptop. I complained and gave the laptop at the service centre and they took a lot of time even answering or addressing the complaint. I then approached the dealer who had sold me the laptop and he replaced it after quite some time. The product he gave me has the following credentials (Product Name-SVT14113CNS, S/N[protected]. Now this product again seems to have the same problem, this row of keys has stopped working for the last 2-3 days. Is this a defect with this product line? I have been using laptops for the last 15 years and this is the first time I'm facing such an issue. I dread going to the Service centre as I know the kind of responses I can expect. I'm a professional who travels and needs access to a laptop all the time. Can I have someone from the product line respond? Or should I take this up in consumer court? I'm very frustrated and have lost a lot of productive time and sleep over this issue. Just imagine when you have a password with a few alphabets amongst these keys, they simply refuse to work. Appreciate a quick response. Thanks, Venu

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Aug 14, 2020

Complaint marked as Resolved

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Sony India Customer Care

from New Delhi, Delhi

Verified Support

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email ID with us here.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Satya66866

from Noida, Uttar Pradesh

Hi, I purchased this laptop SVT141A11W in December 2013. Recently am facing a problem that a lot of noise is coming from CPU Fan. When I went to service center, they asked me to replace the CPU Fan as the fan alignment was disturbed. Till now I visited the service center 4 times. I observed a lot of people that whoever comes for service without warranty, their first answer would be "Replace the part". Last time I had a problem that there is a coloured spot on the screen. They immediately told me to replace the screen. When I said that I have warranty, they told that they will check and will let me know. Surprisingly they rectified the problem without replacing. This would have not happened if I would have not had warranty.
Now not sure what to do for my CPU fan. Can't they rectify the alignment problem? I heard that even if there is dust on CPU fan, then also sound comes like that. They are telling that if I want, they will clean and give. But I want to know that as you are telling that there is fan alignment problem, can't you confirm if its the same or other problem before replacing? Not just by word. But by proof instead of just telling people to replace the part. And the fan is too costly. They are telling 6250/- .They are telling that once the warranty expires, at any cost, I can't get warranty in future. Is it so?

Satyanarayana D

from Bengaluru, Karnataka

Hi Tech Support Team,

I have purchased this laptop in 2012 Dec. Recently I upgraded to Windows 10. From then, my laptop sound is very low and quality of sound is also reduced. Can you suggest what can I do. If this problem can't be rectified, can I downgrade to 8.1??

Thanks & Regards,
Satya