Sony — SonyBraviaLED (KDL40EX520) TVPanel Manufacturing Defect

Address:

Pune, Maharashtra

Hello,

I’ve registered a complaint on 16th December 2013. Complain Rf No.17059954 regarding my sony LED model no KDL40EX520
Again I’ve informed the issue by mail on 23rd December 2013.
And I’ve escalated the issue to ‘Sony   Service head’ on 25th December 2013.
It’s almost 30 days; still I’m suffering with the vertical line and
ghost picture (Oil paint type picture).

I ‘want to inform you that I’ve already paid RS. 225/-as service charge

But Sony asking to pay Panel cost which cost RS.22000/-, I want to inform you again I’m not going to pay for this. I’m claiming the replacement of the TV or the replacement of the panel free of cost.

But for this case for which they are using the word ‘Natural Failure’ I’m not going to compromise with Sony.

Even I’ve installed the LED by Sony technician only. And between 2 to 3 years of purchase how a good quality product, which cost RS 75000/-,  does faces this type of natural failure.  

I’ve checked with different forums, a lot of customers are facing the same issue with this LED model only. And Sony also admitted their configuration defect about this.

As it’s almost one month, the complaint had been registered. I’m requesting you to replace the TV or the panel   free of cost as early as possible. Since one month I’m bearing with this type of bad picture.

I’m not going to pay for this type of configuration fault for which Sony is solely responsible.

Please arrange to replace the TV or the panel free of cost as soon as possible, otherwise I’ll be bound to register complain to The Consumer Court.

Please process my request as early as possible and revert.
 

Regards

Avijit Kundu

[protected]